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Privacy Policy

 
 
Collection of Information
You can visit the website LiteServer.nl without revealing any personal information.
However, LiteServer.nl needs certain personal data if you wish to order one of our services, receive LiteServer.nl newsletters or want to open a support ticket.
 
This information may include your personal contact information or your company contact data.
LiteServer.nl will use this information to reply to your comments, issues, to provide you with requested services and to contact you regarding updates and new products.
A detailed overview is described in “What do we store?”.
 
 
 
Our promises
We value all our customers, and do everything in our reach to limit the amount of information that we need from you. 
We will never share/sell/trade your personal information with others without any good reason.
We protect all your personal information as if it is our own - we take this responsibility!
 
 
 
What do we store?
 
  • Contact information (name, company name, address, place of residence)
    Your contact information is stored for billing purposes and to be able to contact you.

     
  • Client number and login
    In order to provide you services a client account needs to be created. Your client account is a unique ID and assigned to your registered e-mail address.
    All your activity, such as services, billing and ticket/email history will be logged under your client number so that we are able to help you faster, and to be able to review communication that has been made in the past.

     
  • E-mail address
    We store your e-mail address to send service relevant notifications, invoices, and important service updates.
    In case you opt-in for our newsletter, we will also use your e-mail address to keep you up-to-date about LiteServer via newsletters.
    If at any time you would like to unsubscribe from receiving future marketing emails, we provide the unsubscribe link at the bottom of each email.

     
  • Telephone number
    Your telephone number is stored so we can contact you in an emergency, send you text messages for a monitored service, or to able to provide you Two Factor (2FA) authentication.

     
  • IPv4/v6 address
    Your IPv4/v6 address is stored together with a timestamp with each activity within our Client Area of other Control Panel.
    This for security reasons, so we have an overview which IP address has logged into your account, or through which IP address changes have been made.
    We will also use this to protect your account against unpermitted access from remote locations.

     
  • Payment information
    Your payment information, such as your PayPal account and credit card will be stored to be able to process payments.
    Credit Card information is partially stored at LiteServer (last 4 digits of your card + account holder).
    All other credit card information (full card number and CVC) is safely stored at our credit card payment gateway after a successful payment, and is not visible for us.
    We use a unique ID to link the stored credit card details to your client account.
    For the processing of your payments we will also engage other parties, such as credit card gateways, Bitcoin/altcoin gateways or PayPal.
 
 
 
Fraud Check
We review all orders placed at LiteServer to keep our client base clean, and protect all our customers from possible fraud.
Sometimes it is possible that it shouldn’t be the case that someone else pretends to be you, or is for example using your PayPal or credit card while not being authorized.
We use your personal information to combat possible fraudulent activity such as stolen client/payment details or false information.
 
 
 
Sharing Information
What if someone offers us a billion Euro to grab some of your personal information?
Well that’s an easy one for us! Your personal information is in no case for sale.
We’ll simply wave and request them to leave right away!

However in some cases we do or need to share some of your personal information:
  • To process payments such as PayPal and credit card payments.
  • We have your permission to share the information for a specific purpose.
  • We need to respond to the subpoenas, court orders or other governmental requests.
  • To register a domain, as you are the legal holder of a domain. Depending on the kind of domain extension some of your details may be visible in the WHOIS database.
  • We need to submit your information, otherwise it won’t be possible to register a domain.
  • To order a SSL certificate. Depending on the kind of SSL certificate, some personal details such as your personal name or company name, email address of telephone number might be required.
 
 
 
Your personal information
You are allowed to update your personal information at any time through our client area under the Account section, or optionally by submitting a support ticket.
In some cases we may request proof of your identify to verify your identity in order to update your personal information.
You may request us to export your personal data that we have stored by opening a support ticket.
Customers that have no longer any active services may request to close his or her account and to have personal data removed from our databases, with exception of historical billing information which will remain stored for an extended period of time as required by law, or in cases where fraudulent activity is involved.
 
 
 
LiteServer and GDPR Compliance
LiteServer B.V. complies with the EU Data Protection Directive.
LiteServer B.V. (“LiteServer” “we”, “us”) is the provider of digital products and services. We’ve updated our privacy policy in order to keep you informed of how we collect, store and use your personal data.
 
Customers within the European Economic Area (known as “EEA”), have the following rights:
  • Right to access your personal data, or request exporting of your personal data.
  • Right to erase your personal data when there is no longer any active service, with the exception of financial and legal requirements.
  • Right to rectification personal information that is either incomplete or incorrect.
  • Right to restrict or object processing your personal information when we have no legitimate reason to do.
  • Right to withdraw consent such as unsubscribing from marketing emails that we may send you.
For security reasons of your personal information, we may ask you to provide proof of your identity before responding to such requests.
 
 
 
How long do we keep the data?
LiteServer.nl retains your personal information only as long as necessary to fulfill the purposes identified herein or as required by the law.
 
 
 
Erase data
You are able to use the ‘right to be forgotten’. We’ll erase all your personal data if you would like to deactivate or delete the account, please contact “support@liteserver.nl” in such case.
 
 
 
Security of stored information
We maintain our information in accordance with general industry standard to reasonably secure all of our information, including personal information about you.
We use modern techniques such as encryption, firewall, TLS/SSL to secure all flow of information.
All your personal information is stored in a secure location and databases and access is provided only to our employees.
Furthermore, access will be limited to the employees who require such access.
 
 
 
Changes to our Privacy Policy
LiteServer.nl may at any time amend this policy. Please review it periodically, we’ll post changes on this page.
 
 
 
Cookies
We use cookies on the LiteServer website. ‘Cookies’ are small pieces of information that contain data to a website visitor.
They hold the information about your experience on the site. For example, we may use cookies in order to help you login to our website by remembering the login details, so you don’t need to fill in the password again.
 
 
 
Children
Our services are not available for children under the age of 16. Our website is not directed at children and our services are designed for adults and businesses.
We do not knowingly collect information from or our about children under the age of 16 years.
In case you (as parent) have doubt that we’ve stored information regarding a child with age of <16 years, please contact us at “support@liteserver.nl” to either get this personal information removed or to confirm that you as parent allow your child to use our services, which in such case may require additional signed documents that are based on the actual situation.
 
 
 
 
Version 2018.v1
Last update: 24 May 2018